Refund Policy

Refunds on Jelele

Jelele may give refunds for some Jelele store purchases, depending on the refund policies. You can also contact Jelele directly at info@jelele.com If a purchase was accidentally made by a friend or family member using your account, request a refund on the Jelele website.

• If you find a Jelele purchase on your card or other payment method that you didn’t make and that wasn’t made by anyone you know, you can report unauthorised charges within 120 days of the transaction.
• If you’ve had a refund request accepted, it can take up to 15 days to receive your refund.
• Ways to request a refund on Jelele (via your Jelele members area or contact info@jelele.com)

If the purchase isn’t what you expected, doesn’t work, or you don’t want it any more, you can:

Request a refund for recent purchases

Follow the instructions below if:

• It’s less than 48 hours since you bought a Jelele subscription, you can request a refund through our Jelele members area.
• You bought music, movies, videos, or other content, you may be able to request a refund after more than 48 hours (check policy below).

You’ll usually get a decision within 24 hours but it can take up to 10 business days.

Jelele refund policies

Refund policies are different depending on what you bought (music downloads or subscriptions). Have a look at our information below.

You may get an automatic refund if you uninstall a paid app shortly after first buying it. If you want to reinstall the app, you’ll have to buy it again and you may not be eligible for a refund on that purchase.

Note: If you give your account or payment details to someone else, appear to be abusing our policies, or don’t protect your account, we usually can’t issue a refund.

Jelele Music (including subscriptions) refunds

If your music won’t play try to fix playback issues using the steps below:

My music won’t play

If you’re having trouble playing music on Jelele, begin with the troubleshooting steps for all devices below.

Troubleshooting on all devices

Step 1: Check your Internet connection

Step 2: Make sure you’re using one device at a time

Next steps for specific devices

If you’re still having an issue after trying the steps above, try the troubleshooting tips for your device below.

Computers

Check if JavaScript is turned on

Mobile devices

Sign into your account again

Contact Jelele Support

You can reach us anytime through phone, email, or chat support. Visit your Jelele members’ area and send us a message or send us an email at info@jelele.com.

If you would still like a refund or you are requesting the refund for another reason, see the info below.

For Jelele subscriptions

Once your subscription starts you can’t get a refund for any payments you’ve already made. If you don’t want to subscribe any more, cancel your subscription. You will still have access to the subscription until the end of the period you have paid for.

Note: For subscriptions to Abantu, Langaplay, or other music streaming subscriptions, please contact support on info@jelele.com

For individual songs and albums

Depending on your specific situation, you may be able to return a song or album within 5 working days of purchase as long as you haven’t downloaded it or played it. Once you download or stream music, you can’t cancel your order for a refund unless it doesn’t work properly.

If you return a song or album it may be removed from your library and you may not be able to listen to it.

How long refunds take

Refunds from Jelele are returned to the payment method used to make the original purchase. Refunds take different amounts of time depending on how you paid.

If your refund is taking longer than expected, check your refund status on your Jelele account. If the status is “Refunded,” you will see a credit on your form of payment. If the status is “Cancelled,” the order was never charged and so you will not see a credit on your form of payment.